Not that many years ago, people could choose not to use computers. In fact, many people did not have access to a computer at home or at work. But things have changed. According to Statista, as of 2019, 89.3% of US households have a computer. And many of the last Read more…
Complexity is the state of having many interconnected parts. It is anything that has a lot of intricacy to it. The word has a negative connotation to it in Lean. So, what is excessive complexity from a Lean perspective? It is adding more to a process than is needed. It Read more…
The Lean office is the result of the progression of Lean from the shop floor to the office environment. It was logical and inevitable that continuous improvement would move from the assembly line to create the Lean office. Why? A significant portion of a manufacturing company costs are administrative. And, Read more…
Continuous improvement focuses on cost reduction—the actual dollar savings that increase profit. The term “savings”, though, has many nuances to it. Hard savings vs. soft savings. Hard savings are the ones with a specific invoice, credit card statement, or payroll expense associated with it. Soft savings are the ones that Read more…
Profit is the pile of money that is left over after all the bills are paid and the costs are tallied. There are many different types of profit for accounting purposes (net profit, gross profit, EBITDA). The ultimate goal of any company is to make a profit. It is not Read more…
When we think of process improvement, our minds often jump immediately to what the business is doing to fill a customer’s needs. We are not as good at looking at the steps the user takes. Is customer value added every time the product is used? A case in point. I Read more…
Airports and government agencies give such great opportunities for Lean blog articles. Despite the abundance of topics where I could point out problems, I have to say there are lots of positive changes I see in the face of challenging regulations and stressed customers. For example, story after story comes Read more…
Rework is the act of correcting a defect. Rework is obviously waste, and can be avoided by eliminating the root cause of the problem. The further downstream rework is done from where the error originally occurred, the more the problem costs to correct. Rework is most commonly initiated after an Read more…
Call centers are simply clusters of people answering phones for a particular purpose. It might be to provide information, as in a hotline for a recall. It could be for placing orders, for technical support, or for customer service. Call centers can be inbound, where customers are calling in, or Read more…
Fabrication is the act of taking raw stock material and turning it into a part for use in an assembly process. There are many different types of fabrication processes. The most common are Cutting Folding Machining Punching Shearing Stamping Welding Additive Manufacturing Watch Our Fabrication Video Let’s look at the Read more…
A gauge is a measuring device. A gauge can be as simple as a piece of string cut to a specific dimension or a cutout of an animated character with an outstretched arm and the caption, “You must be this tall to ride this attraction.” On the other end of Read more…
A line shift is a synchronized movement of all the production work on an assembly line. It can be done in several ways. Manually, in which each person pushes their work to the next station on a signal. On an indexed moving line, in which the line moves and then Read more…