You and your boss don’t agree on what you do, or how much you do, making it difficult to set a standard

One of the jobs of a leader is to set clear expectations. There are two implications here. The first is that she must understand, very clearly, what she wants her team to do. The second is that she must know what her team is actually doing. And, of course, the manager and employee must be in alignment on the expectation. That’s not to say that they will always agree on whether the expectation is fair or valid. But they should both at least have the same understanding of what the expectation is.

In some cases, expectations become complicated when measurement is introduced. A common problem is that the qualitative expectations, such as keeping customers satisfied or maintaining timely communication, don’t match the qualitative expectations related to the core tasks a person is expected to accomplish.