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A Corrective Action Report (CAR) is a tool used to support a quality program. It is a written record of the investigation into the root cause of a problem and the actions that are required to permanently eliminate the underlying issue. A documented corrective action program is a requirement of Read more…
Calibration is the process of comparing the measuring or output capabilities of a piece of equipment to a known standard. This allows for one of two basic actions that make sure that the equipment can be used effectively. You can apply a correction factor to the instrument, much like “Kentucky Read more…
C-Level executives are the top individuals in an organization’s hierarchical structure. The most common are: CEO (Chief Executive Officer) CFO (Chief Financial Officer) COO (Chief Operating Officer) There are also frequently c-level executives in charge of marketing or information technology. Some organizations will even go further and assign a chief Read more…
A baseline metric is a snapshot of the state of a process or operation prior to making improvements. In effect, it is the “before” measures of a process. It is important to know baseline metrics prior to making any changes. Without a clear understanding of your initial capabilities, you’ll be Read more…
The “10-Foot, 3-Second” rule is a rule of thumb regarding visual controls. From 10 feet away, you should be able to assess the status of an operation within 3 seconds. This does not mean that a novice needs to be able to do it, but someone who is familiar with Read more…
Availability is exactly what it sounds like. It is a state of readiness to perform a task or operation. The term can be applied to a person, process, or piece of equipment. OEE and Availability The term availability is a component of OEE or overall equipment effectiveness. This is a Read more…
Attribution theory is the study of the psychology behind how people attribute causes to the way they behave and the resulting outcomes. There are two types of attribution. Internal: With internal attribution, the cause of the behavior is believed to be a function of the characteristics and personality traits of Read more…
An artisan process is one that relies on the skills of workers over strong processes. In the past, artisans were held in extremely high regard. This was primarily due, though, to the lack of a reasonable alternative to obtain high quality goods. Modern production processes and the sophistication of products, Read more…
The Analytic Hierarchy Process, or AHP, is a decision-making tool developed in the 1970’s by Thomas L. Saaty. Its key characteristics are that it breaks big decisions into smaller ones, and relies on direct, one-on-one comparisons to make judgments. Essentially, the analytic hierarchy process breaks criteria into progressively smaller criteria, Read more…
Analysis of variance, also known as ANOVA, is a sophisticated statistical modeling technique that looks at variation within and between two or more groups. This is a useful tool in Six Sigma because being able to recognize variation in results lets you zero in on the process that created that Read more…
The alternative hypothesis is the assumption that there is a statistically significant difference between two sets of data. This is essentially the opposite of the null hypothesis. The alternative hypothesis is accepted if the null hypothesis is rejected. What this might mean in practice is that there is a statistical Read more…
“Null hypothesis” is a statistical term that basically means that there is an assumption that there is no statistical difference between observations. For example, the null hypothesis would say that any differences between a sample and a population would be due only to random chance. Statistical testing then confirms or Read more…