Modelling

As part of your continuous improvement efforts, you will need to experiment, and that means making models. Models are essentially, at their heart, experiments to figure out how to do things on a larger scale. They are intended to get all the mistakes and faults in ideas out before you Read more…

Likert Scale

A Likert Scale is the sequenced set of responses we frequently see on surveys. There are several common applications, such as how strongly you agree with a statement, or how satisfied you were with service. The latter is common in phone surveys after a customer service call. Example Likert Scale: Read more…

Discrete Data

Discrete data is data that is countable, quantitative data. It is numerical in data, stemming from a physical count or measurement, and has a limited number of possible values. The number of wheels on a vehicle would be discrete data. Discrete data has the advantage of being easy to collect. Read more…

Milk Run

In logistics, a milk run is where a customer has a single vehicle visit a series of suppliers to pick up materials. In traditional shipping, the reverse is true. Vendors deliver to their customers. The name comes from the dairy industry, in which a single tanker from a processing facility Read more…

Gut Feel

Gut feel is the immediate response you come to about something, based on intuition. It is formed nearly instantly due to the sum of your experience and training, based upon the available information you have. The degree of accuracy varies from person to person, but the common aspect for everyone Read more…

Co-Location

Co-location describes dissimilar processes being placed near each other to facilitate flow. This typically happens when you are creating a product-oriented work cell on the shop floor, or when you use value stream management and have administrative teams assigned to specific product groups in the office. Like all things, there Read more…