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A process flow chart is a staple of Lean and other continuous improvement methods. It takes a process and transforms it into a visual representation of the flow of work. This makes it easy to highlight waste, and subsequently eliminate the things that don’t add value. A process flow chart Read more…
What did you have for breakfast last Tuesday? How many eggs are left in your refrigerator? If you had any trouble answering those questions, you will understand why memory is not a reliable tool for processes. People get distracted and skip steps. Requiring people to remember counts can be especially Read more…
Information is the application of data in context. Information also has the element that it can be acted upon. The weight of an elephant, for example, is a piece of data. Knowing if a bridge is strong enough for that elephant to cross is information. Information can be costly to Read more…
Handoffs occur when work is passed from one person to another person. In most cases, a handoff entails reorienting the work and getting it ready to add value to it. Handoffs in manufacturing act a little like speed bumps. They create hiccups in the flow of work. When a handoff Read more…
Preventing errors is one of the ways Lean helps reduce waste. Before we talk about preventing errors, let’s first talk about what errors are. They are the gap between what happened and what should have happened. Simply put they are mistakes. Errors link to defects. Every defect that is identified Read more…
Conflict is the state of disagreement or opposition. Conflict is a normal part of any Lean effort. When a process is changed, people invariably have differing opinions about the best way to fix things. In some cases, there is even conflict about whether something is even a problem. Conflict is Read more…
Complacency is the state of being content with achievements while simultaneously being unaware of the pending dangers. One of the greatest risks successful Lean companies face is complacency. They make massive gains, and become highly competitive in their markets. Then they become complacent and rest on their laurels while the Read more…
The term ‘best practice’ is commonly used to describe a standout process that is the best known way to do something. ‘Best practice’ is really a misnomer. There is no such thing as a ‘best’ practice—only a ‘best known practice’. The term itself goes contrary to the whole premise of Read more…
Employee backups are the people who fill in when the regular operator is absent. Having backups implies something. It means that the team has regularly assigned positions and does little or no job rotation. In great Lean companies, standard work is in full force and people rotate in and out Read more…
Flat surfaces are bad for work areas. They collect dirt, dust, debris, etc. They don’t support processes. People use them for storage. Work hard to eliminate flat surfaces in work areas. Flat surfaces collect debris. They collect dust. They collect extra parts, extra tools, extra equipment, extra Work-In-Process (WIP). If Read more…
Safety is freedom from injury and harm. The most obvious freedom is from immediate bodily injury. Safety switches, gate, guards, etc. help provide this, as does proper training and well-designed processes. Safety also includes freedom from chronic conditions that accumulate over time. This includes things like repetitive stress injuries, and Read more…
Intelligence is one of the many facets of “smartness”. Intelligence is the capacity to learn, but it doesn’t always translate into actually possessing knowledge. Having the capacity to learn does not mean that one has actually learned. Intelligence is a highly valued trait in Lean, as continuous improvement works best Read more…