Disputes

Disputes are disagreements or differences of opinion and can get heated. Disputes at work are frequently about the way a process should be performed.

In Lean companies, the challenge is that processes are always changing. This provides multiple opportunities for disputes to arise.

The good news is that most companies also have standardization and metrics in place. This provides a backdrop against which to compare both sides of a dispute. In this type of environments, disputes can and should be resolved with facts and data.

Unresolved disputes often turn into conflicts. These conflicts, left unchecked, diminish job satisfaction.