You Don’t Know Why You Have to Do a Particular Lean Job
Learning about Lean often takes a leap of faith. But faith only goes so far. On occasion, you will struggle with various aspects of your Lean job, especially when you don’t see the point in what you are beings asked to do.
2 Comments
kim · October 21, 2013 at 11:39 pm
Is that any method / solution to handle the staffs (engineer position) that do not listen to the superior, bossy , ego and worst attitude , simple task (typing) given but resulted all wrong information / typo error. Do not communicating with any collegues since 1 years +++
Jeff Hajek · October 22, 2013 at 8:00 am
Hi Kim,
I think the first thing to do is figure out the source of the problem. Why is he or she acting that way? If everyone else is working together well, it is less likely to be a management issue. If other people can get the job done without these issues, it is likely that there is a reasonable process in place.
I’d start by making sure the standards are clear, and that the person knows the expectations. If they still don’t meet the standard, give them a chance to correct the issues. If not, I would start your disciplinary process. In most cases, even if the person is a star performer, they cause more harm than good when they act as you described.
Bottom line, if you check everything else and the problem is really with the person, you may need to replace him. Always hard to do and a last resort, but in these cases most leaders end up wishing they would have acted sooner.
Good luck. You are in a tough situation.
Jeff