Heading Off Emotional Responses

I recently got a comment from an ex-subscriber that was not very flattering. While some of the criticisms were valid—I do have some issues with my download delivery processes—there was also an accusation that I was conducting false advertising.

That bothered me, and I had a pretty quick reaction. But then I stepped back and thought about an old model I worked on for my book a while back. This model shows what happens inside your head in the gap between an outside event happening, and you getting some form of result.

I won’t get into all the details here, as I put together a short video on the matter.