Issues
Although this is not specifically a Lean term, “issue” is a starting point for many forms of Lean problem solving. An issue is much like a “problem”. It looks like a problem. It smells like a problem. It feels like a problem. Only, it’s not a problem. It’s an issue.
An issue is a politically correct way of calling a problem something that doesn’t hold the same negative tone that the word “problem” carries.
There seems to be three likely sources for this effort to rebrand the word problem.
- It is more politically correct. With the term “problem”, people often leap to the finger-pointing step. With the softer word “issue” people are less likely to find blame.
- It is more positive. “Problem” has a negative connotation that “issue” does not have.
- People in business are (rightfully) scared of being sued. There seems to be a belief that if you call something a problem, it raises liability. Is this true? Only your lawyer can answer that, but it never hurts to be careful. A better plan, though, is to resolve the “issue” as quickly as possible and correct it for any customer that might be affected.
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