Job Rotation

Job rotation is an important concept in Lean. Simply put, it is the act of periodically moving people around to different tasks, accounts, or workstations. The rotation may be on a set schedule, or on an ad hoc basis.

Cross-training is a prerequisite for successful job rotation.

Job rotation is done to help employees gain experience, keep people fresh, enhance job satisfaction, prevent boredom, and share best practices.

It also provides increased flexibility to companies, because people are trained in a wider range of roles. When employees are absent, leaders have more options to shift people around to match staffing to demand.