Bill Smith (1929-1993) is the little-known inventor of Six Sigma while working at Motorola.
Reportedly, his early version of the problem-solving steps was “MAIC”, or measure, analyze, improve, control, with “Define” added later to make it the current version, “DMAIC”.
As a result of Smith’s efforts, Motorola was the first recipient of the Malcom Baldrige Award.
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