“B” Entries From Our Lean Glossary, Part of The Continuous Improvement Companion
Barriers to entry are the variety of factors that keep new entrants from competing in a particular industry. It may be the strength of the brands of the incumbents. It may be the cost of developing competing technology. It may be access to raw materials or distribution channels. It may Read more…
The terms “back office” and “front office” refer to customer contact. Those that have direct customer contact are the front office. Others who work in administrative roles are the “back office”. The terms originally came from the physical layout of an office building, but with the advent of improved communication, Read more…
The term “birdcage” has two basic meanings in continuous improvement. The most common usage applies to when a work area encloses a person, trapping them inside. It is usually commonly applied to manufacturing areas where material racks and workbenches isolate a person, but cubicles act in a very similar way. Read more…
The process of giving instructions often leaves a significant amount of room for misinterpretation. People are often distracted during the briefing, or skim the email containing instructions. Or, the recipient may just make some different assumptions than the person delivering the instructions. Regardless, as in the childhood game of “telephone”, Read more…
The Balanced Scorecard is a management tool developed by Robert Kaplan and David Norton and published in their book titled The Balanced Scorecard. The book focuses on four areas: Financial performance Customer knowledge Internal business processes Learning and growth The term “balanced”, as explained in their preface, is many faceted. Read more…
Benchmarking is simply the practice of finding someone who does something well and using it as a reference to set the bar for improvement. This can be done within the same industry (i.e. comparisons to competitors), or in other industries to spur revolutionary thinking. One frequently overlooked opportunity for benchmarking Read more…
Breakthrough objectives are targets that can only be achieved with significant changes to the way the company operates. A company cannot achieve them by doing business as usual. Breakthrough objectives often cascade down from an aggressive strategic plan. Sometimes a breakthrough objective is established based on an opportunity. For example, Read more…
A blitz is an intensive project, typically a week long, with focused gains in mind. The term kaizen or kaizen event are sometimes used interchangeably with blitz. Kaizen, in a broader sense though, is any effort to make something better. It makes for a bit of confusion about whether you Read more…
There are a variety of certification ranks in continuous improvement environments. Most use the belt system that originated with Six Sigma, but has spread to Lean. Typically, Green Belts are people who have been trained in a general manner to do basic projects. Black Belts have more expertise and are Read more…
In traditional manufacturing, there is a tendency to run large lots, or batches. This occurs for a variety of reasons—large distances between processes, long setup times, or simply poor processes. When the batch is transferred to the downstream process, it sits in line. That is the ‘queuing’ part of batch Read more…
Baka yoke is the Japanese term for “fool proofing” or “idiot proofing”. Needless to say, it is not the most politically correct of terms, and has been replaced in common use by poka yoke, or “mistake proofing”. The principle is the same for both terms. Prevent mistakes rather than correct Read more…
Brainstorming techniques have varying degrees of structure, but they are all used to generate ideas. Brainstorming techniques include: A brainstorming session in which everyone in the room blurts out ideas. A brainstorming session that takes a round-robin approach, with each person presenting an idea in turn. A brainstorming session in Read more…