Enforcement is the act of compelling someone to follow a standard. Think of enforcement as the strong arm of discipline. With good discipline, people are inspired to follow rules and meet standards. But, as in all things, there are long tails on the discipline bell curve—some people naturally do the Read more…
Does experience matter anymore? Despite the fact that people talk about experience with a degree of reverence, it has a changing role in continuous improvement. Experience is defined as having knowledge or practical wisdom from having done something. The more it was done, the more experience a person gained. Be Read more…
Effectiveness is like the transmission of a car. It turns potential into results. Of course, there are two implications here. The first is that an individual has skills or characteristics that can lead to the desired outcome, or that a machine or process has the right capability and enough capacity. Read more…
Setting expectations is part of the relationship building process. Whether between a boss and a subordinate, or a Lean advocate and the rest of the company, relationships are formed by what one party expects from the other. One of the things that sets the human mind apart from that of Read more…