How important is it to report cost savings for every individual improvement event? Let me start by telling you a little story. I once had a vice president of operations who, while talking to a group of leaders from the company, said something to the effect that if all of Read more…
How do I determine cost savings in Lean? Cost savings can be a tricky thing. It is especially challenging when we are talking about reporting cost savings after a kaizen event, or when consultants make claims in marketing information. It is easy to get an inflated system of reporting, where people Read more…
How should we track employee errors to improve quality? This is a sensitive question that I get asked frequently. Leaders ask me the best way to track employee errors. In response, I generally ask why they want to do this. The most common answer is that they want to improve quality. Read more…