Likert Scale

A Likert Scale is the sequenced set of responses we frequently see on surveys. There are several common applications, such as how strongly you agree with a statement, or how satisfied you were with service. The latter is common in phone surveys after a customer service call. Example Likert Scale: Read more…

Line Stop

A line stop is exactly what it sounds like. A team member presses a button that prevents an assembly line from advancing. This typically happens for one of two main reasons. Someone discovered a quality issue. Someone was not finished with their work. Other reasons might include maintenance problems, misplaced Read more…

Leader’s Intent

The military has a term called “commander’s intent”. It is a part of every mission briefing in which the commander describes success and the purpose behind what he or she wants to achieve. Unfortunately though, in any combat operation, there is a chance that a unit will find itself without Read more…

Leaders

Leaders are the people who can envision a destination and inspire a group of others to join them on the journey to that goal. Leadership can be both formal and informal. In formal leadership roles, the leader is designated by someone of higher authority to act in that capacity. The Read more…

Luck

Luck is the combination of events and circumstances that randomly impact an outcome. The more one can control those inputs, the more likely the result is to be a desired one. In a trip to Las Vegas, an individual has little impact on the outcome of games of chance. Roulette Read more…

Layouts

Facility layouts come in three basic flavors. Unplanned Layouts. Some facilities are not arranged by any master plan. As new machines are needed, they are placed where they will fit. It is fairly uncommon for this method to be used throughout an organization, but many will have a few machines Read more…