I often see people focusing on technical aspects of 5S, rather than the purpose of what 5S is all about. Remember, 5S is intended to create a more productive, effective workspace. Some common errors include: Defining a location for a fixed object. Some people like to outline everything, but I Read more…
An interesting story caught my eye today. Apparently, an employee decided not to come to work…for 12 years. Amazingly, the paychecks never stopped. It reminded me of this exchange from the movie ‘Office Space’: Peter Gibbons: …. I uh, I don’t like my job, and, uh, I don’t think I’m Read more…
Let’s face it. To the person unfamiliar with Lean, it sounds like just another way to squeeze a little more out of workers. When people hear there’s something coming that can get waste out of the workplace, they worry about layoffs. And the concept that removing inventory can reduce lead Read more…
It is easy to get wrapped up in the small stuff and lose sight of the big picture. While this can happen on the shop floor, it is much more prevalent in office settings. For example, teams may become focused on applying a Lean tool like takt time or Standard Read more…
Many office work areas don’t control the flow of work onto people’s desks. As a result, individuals may face a small pile of work on one day, and a large pile of work the next. Further complicating the problem, there is frequently no formal standardization of their processes. This makes Read more…
Contrary to what many people think, the hardest step in problem solving is not coming up with a solution, or even sustaining the gains that are made. It is identifying the problem in the first place. Now, there are several different types of problems. The glaring, painful one. It is Read more…
Benchmarking is simply the practice of finding someone who does something well and using it as a reference to set the bar for improvement. This can be done within the same industry (i.e. comparisons to competitors), or in other industries to spur revolutionary thinking. One frequently overlooked opportunity for benchmarking Read more…
Well, I have finally gotten around to editing the second part of my interview with Jay Watson about The Lean Management Mindset. If you are a regular reader/listener of the Gotta Go Lean Blog, you will recall that several weeks back, I posted part one, and mentioned that I’d post Read more…
Making improvements requires a complete understanding of a process. A surface knowledge leads to superficial solutions. Getting a permanent, robust, mistake-proofed process requires a level of scrutiny that takes a lot of time and effort. One way to simplify that deep dive and identify the underlying waste that impedes the Read more…
An anomaly is a condition outside of the expected range. Generally, an anomaly has an unusual or unexplained circumstance around it. An explainable spike in a pressure gauge is not an anomaly. Car tire pressure rising after driving isn’t an anomaly. An unexpected, temporary increase would be. If one tire Read more…
A recent study on interruptions in emergency rooms had a surprising finding. (See the full article on CNN here) I wasn’t surprised at how often doctors were interrupted: 11% of all tasks. In fact, that might be low for any given office worker. Shop floor workers tend to be more Read more…
I get a monthly shot to battle my seasonal allergies. As part of the process, the nurse has to confirm my information, prep the injection site, and administer the special concoction. Then there is waiting period where I have to be observed to make sure I don’t have any sort Read more…