An ad hoc query is simply a one-time request for information from a database. (Ad hoc is Latin for “for this purpose”.) Many database reports are standardized and are used repeatedly. They cover the vast majority of typical operations management needs. Ad hoc queries, though, play a big role in Read more…
The Deming Cycle, also known as the Plan-Do-Check-Act (PDCA) cycle is a standardized problem solving approach. It is widely taught as part of most companies’ Lean training. PDCA is built into nearly all structured problem-solving tools, such as kaizen projects, A3 reports, policy deployment, and countermeasures. The Deming Cycle is Read more…
Catchball is a business management technique of floating ideas and comments around in an iterative manner. The name comes from the metaphor of tossing an idea back and forth, much like you might with a football. In Lean, the catchball process refines ideas promotes buy-in from the front line encourages Read more…
Brainstorming techniques have varying degrees of structure, but they are all used to generate ideas. Brainstorming techniques include: A brainstorming session in which everyone in the room blurts out ideas. A brainstorming session that takes a round-robin approach, with each person presenting an idea in turn. A brainstorming session in Read more…
One of the more unusually named Lean tools, the affinity diagram is not really a diagram at all. It is more of a sorting and grouping process to organize ideas into manageable chunks. The process is simple: Collect ideas, whether through brainstorming, VOC (voice of the customer) or some other Read more…
5S is one of the building blocks of Lean, and really, any continuous improvement effort. Learning how to 5S properly can launch a company on the path to greatness. Unfortunately, many companies don’t learn how not to 5S. What you don’t do can be as important as what you do. Read more…
The PDCA cycle is a structured problem-solving approach. It is also known as the Deming cycle, after Dr. W. Edwards Deming, the man credited with popularizing the Plan-Do-Check-Act cycle. The 4 Steps of the PDCA Cycle include: The plan step of the PDCA cycle entails setting objectives and gathering the Read more…
For many people, the term “Lean”, immediately brings to mind Lean manufacturing and images of the shop floor. While it is true that the origin of Lean certainly stems from these roots, continuous improvement principles have taken hold in the office, and are spreading at breakneck speed. The Lean office Read more…
The DMAIC cycle takes the DMAIC process one step further. It links the end of one project, the Control step, to the beginning of the next one (the Define step). The rationale behind linking DMAIC cycles together makes a lot of sense. When controls are applied to processes, deviations become Read more…
The define step of DMAIC is where the problem statement is created, the project is scoped, and the team is formed. The define step lays the foundation for the success of the project. A central part of the define step is to build a business case. That simply means gaining Read more…
The control step of the DMAIC process is where changes are locked in place. The control step requires a system to measure the performance of the new process to ensure it is performing as expected. The full DMAIC process is: Define Measure Analyze Improve Control Without the control step, there Read more…
A visual control builds on 5S. It uses organization and standardization to make an abnormal condition stand out. In a Lean environment it does three things: A visual control shows the current condition quickly. A visual control shows what the standard is quickly. A visual control links to an action. Read more…