Graban, Mark

Mark Graban was an early blogger in the Lean community, publishing Leanblog.org. He was a recipient of the Shingo Publication Award for his book, Lean Hospitals. Mark was one of the first people to create a specialty version of Lean, applicable to the healthcare industry. He is a consultant, speaker, Read more…

Blamestorming Finger Pointing

Blamestorming

In good Lean operations, blame is never the goal of problem-solving efforts. It is sometimes a byproduct, as, on occasion, the facts lead you to a specific person. But even then, in most cases, their shortcomings are the result of either a poor process or poor training. True people problems Read more…