Selective Hearing Syndrome

Many Lean afflictions reduce the effectiveness of your continuous improvement efforts. One such affliction is Selective Hearing Syndrome. In this disease, people filter out information that doesn’t support their views or that involves things they don’t want to do. They also interpret the meaning of this information exclusively based on Read more…

Shingo Institute

The Shingo Institute is part of the Jon M. Huntsman School of Business. Its namesake is Shigeo Shingo, the man responsible for documenting the early improvements made by Toyota and spreading Lean to the western world. While the Shingo Institute provides training, its most notable activity is awarding the Shingo Read more…

Smith, Bill

Bill Smith (1929-1993) is the little-known inventor of Six Sigma while working at Motorola. Reportedly, his early version of the problem-solving steps was “MAIC”, or measure, analyze, improve, control, with “Define” added later to make it the current version, “DMAIC”. As a result of Smith’s efforts, Motorola was the first Read more…

Shook, John

John Shook is a Lean author, and currently (as of 2020) the chairman of the Lean Global Network and a senior advisor to the Lean Enterprise Institute. He co-wrote Learning to See, the book that is most responsible for introducing Western manufacturing to value stream mapping. He also has the Read more…